Location: Monticello, MN

Summary: This position will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service.   Sales and/or customer service experience is required. This will be a full-time, hourly position. Shifts will range from 7:00a.m.-5:00p.m., Monday-Friday.

Specific Duties Include:

  • Assist customers with product inquiries and writing orders accurately
  • Generate customer quotations and follow up on quotes requested
  • Provide trouble-shooting and product application assistance to customers and technical support to other associates and customers
  • Work with other sales team-members to resolve customer service issues in a timely manner
  • Act as primary inside customer contact for assigned customers, as well as back-up contact for unassigned customers
  • Serve as primary facilitator for customer ordering process
  • Identify and proactively respond to opportunities to promote the sale of additional products

Qualifications:

  • Strong attention to detail and ability to follow-through/follow-up
  • Proficient with computers
  • Active listener – can easily determine customer needs
  • Excellent relationship-building skills are an absolute must
  • Superior problem-solving, project management, and analytical skills
  • Outstanding interpersonal, customer service, and communication skills
  • Ability to plan, prioritize, and organize work effectively
  • Product and technical knowledge that would normally be acquired in two or more years of college or technical school
  • 3-5 years of field experience or equivalent training in residential/commercial application in waterworks, sewer & water, or well

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