Location: Grand Rapids, MN

This will be a Full-Time (40 hours), hourly plus commission position. Shifts will typically be Monday-Friday with hours ranging from 7:00a.m.-5:00p.m.

 Specific Duties Include:

  • Assisting customers with product inquiries, writing & filling orders accurately
  • Generating customer quotations and follow up on quotes requested
  • Provide trouble shooting and product application assistance to customers and technical support to other associates and customers
  • Working with other sales team members to resolve customer service issues in a timely manner.
  • Identifying and proactively responding to opportunities to promote the sale of additional products

Qualifications:

  • Strong attention to detail and ability to follow-through/follow-up
  • Proficient with computers
  • Active listener – can easily determine customer needs
  • Excellent relationship building skills are an absolute must
  • Superior problem solving, project management and analytical skills

Position Requirements:

  • Outstanding interpersonal, customer service and communication skills, including phone skills.
  • Ability to plan, prioritize and organize work effectively.
  • Ability to frequently lift & load items weighing 30-70 pounds
  • Product and technical knowledge that would normally be acquired in two or more years of college or technical school and/or 1-3 years of field experience or equivalent training in residential/commercial plumbing, heating, water or wastewater fields preferred.

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