Location: Monticello, MN

Summary: This will be a Full-Time, hourly position. Associate will handle the Counter Sales responsibilities as well as assist with filling orders in our warehouse as needed. Shifts will typically range anywhere from 6:00a.m.-6:00p.m. but can vary on occasion.

Specific Duties Include:

  • Assisting customers with product inquiries, writing orders accurately
  • Generating customer quotations and follow up on quotes requested
  • Provide trouble shooting and product application assistance to customers and technical support to other associates and customers
  • Working with other sales team members to resolve customer service issues in a timely manner.
  • Act as primary inside customer contact for assigned customers, as well as back-up contact for unassigned customers
  • Primary facilitator for customer ordering process
  • Identifying and proactively responding to opportunities to promote the sale of additional products


  • Strong attention to detail and ability to follow-through/follow-up
  • Proficient with computers
  • Active listener – can easily determine customer needs
  • Excellent relationship building skills are an absolute must
  • Superior problem solving, project management and analytical skills

 Position Requirements:

  • Outstanding interpersonal, customer service and communication skills, including phone skills.
  • Ability to plan, prioritize and organize work effectively.
  • Product and technical knowledge that would normally be acquired in two or more years of college or technical school
  • 3-5 years of field experience or equivalent training in residential/commercial application in plumbing/HVAC

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