DSG recently expanded its partnership with Kohler, North America’s leading manufacturer of plumbing products. DSG will now offer Kohler at all of its plumbing locations. Plumbing customers who work with DSG will benefit from this expanded relationship by gaining access to a massive array of solutions to choose from; DSG will offer more than 30,000 items from Kohler.
“We’ve had a strong relationship with Kohler in several regions of our business for many years, but this new partnership offers tremendous opportunities for all our plumbing customers,” says Mike Tupa, DSG’s chief segment officer. “Plumbing contractors will be able to offer their customers many of the industry’s most talked about products and fixtures, all backed by the combined support of Kohler and our DSG Customer Service Guarantee.”
“Kohler practices select distribution, and we are committed to this partnership because we admire DSG’s customer-focused culture,” says Tim Ryan, Kohler’s north central branch manager. “This agreement also allows plumbing professionals to purchase Kohler easier with the number of locations DSG has in the Midwest.”
DSG’s Customer Service Guarantee makes three promises to its customers: 100 percent order accuracy, 2 business day stock credit and the top 200 products always in stock. If there’s a miss on any of the three guarantees, DSG issues its customer a $25 certificate to redeem on a future purchase.
DSG is one of the Midwest’s leading distributors of innovative plumbing, electrical, HVAC/R, utility, communications, waterworks and automation products, with roots tracing back to 1868. Headquartered in Fargo, North Dakota, DSG has 36 locations throughout Minnesota, Montana, North Dakota, South Dakota and Wisconsin. It is an employee-owned company and an affirmative action employer with nearly 800 employee owners.